Free delivery for orders above P3000 | Delivering daily within Metro Manila | Same day cut-off at 12NN

FAQ

DELIVERY/PICK UP

Yes, we deliver daily from Mondays to Sundays, 9 am – 5 pm within Metro Manila. Orders made via text are processed for delivery only upon receipt of proof of payment.

Orders made by 12 NN within Metro Manila will be delivered on the same day. Orders made after 12 NN will be delivered the next day.

We will aim to deliver you order between 9 am to 5 pm but unfortunately cannot guarantee a specific delivery time slot depending on the volume of orders and route efficiency.

For the safety and sanitation purposes of our customers and staff, we do not allow pick-ups.

We trust that you will make arrangements to ensure that someone at the household of the recipient will be able to receive the items. If there is a specific time that you need the items delivered, kindly contact us at gen.thomsonroad@gmail.com and we will try our best to accommodate your request.  If delivery is unsuccessful, the items will be returned to our kitchen for redelivery, subject to a new delivery fee.

PAYMENT

We accept payments via credit card, bank deposit via BPI and BDO, and GCash.

Please send your Name, Order Number, and screenshot of Proof of Payment to our Viber number 0917 160 8722.

We do not accept COD at this time. We require full payment before we process your order for delivery.

CANCELLATION/REFUND

Due to the sensitive nature of our products, we may not be able to cancel your order once paid for and processed. We do try our best to accommodate all our clients. Should there be a reason to cancel and refund, kindly email us at

gen.thomsonroad@gmail.com.

HEALTH, SAFETY, AND SANITATION

All our staff are currently housed on the same premises as our kitchen with limited contact to the outside world. We implement extra precautionary measures to ensure the health and safety of our team. All of our safety, sanitation, and prevention procedures are in place to ensure the utmost health, sanitation, and care for our food, staff, and customers.