Terms and Conditions
For purposes of these Terms and Conditions, “Thomson Road Kitchen”, “our” or “we” shall refer to Thomson Road Kitchen, while “customer” or “you” shall refer to the customer who intends to purchase the Products from this Site.
Prices are subject to change without prior notice.
Please refer to the Delivery Guidelines posted on this Site.
SUBMISSION OF ORDER
If you decide to place an order through this Site, the Site will require your name, telephone or mobile number and complete delivery address on every use of the ordering platform. The information you provide will only be used for purpose of the pertinent delivery and for any subsequent issues on payment.
Upon submission of your online order and the successful receipt of your proof of payment, you are authorizing us to process your online order and preparation of the Products you have specified on your order form. However, we reserve the right to refuse the processing of your order without any notification should we find any incorrect or incomplete details, or any previous spurious transactions with the given personal information. Once your order is paid, there will no cancellation or refund.
Also, non-response to SMS and calls from either store, or delivery rider may result to late or non-delivery of the Products and should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.
Our delivery service schedule runs from Monday to Saturday, 9 am to 5 pm, but unfortunately cannot guarantee a specific time slot depending on the volume of orders and route efficiency.
The arrival time in our delivery service guarantee will be based on our rider’s arrival at the gate of your subdivisions, villages, factories, industrial areas, and other gated communities (as the case may be); while the arrival time in buildings, hospitals, condominiums, and hotels will be based on our rider’s arrival at the lobby.
We shall exert practical efforts to deliver the Products at a reasonable time provided our delivery process has been completely followed. You understand and accept, however, that any delay due to traffic, inclement weather or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.
From time to time, Products may be subject to special offers. Any special offer shall be subject to these Terms and Conditions. In case of inconsistency between the special offer and these Terms and Conditions, the latter shall prevail. We reserve the right to change the conditions and/or availability of special offers or withdraw them at our discretion. However, we will honor any order received before the withdrawal or changes on the special offers. All special offers are valid only within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
IN-HOUSE DELIVERY SERVICE CHARGE
Our in-house delivery service is limited to customers whose delivery address is within Metro Manila only, except Valenzuela. If your delivery address is not within the said areas and yet you chose to avail of our in-house delivery service during checkout, we will do our best to contact you and relay the consequent shipping charges to your delivery address. We reserve the right to cancel your order if your area is inaccessible by our delivery partner.
If you selected a delivery option that does not correctly correspond to your delivery address, we will charge you the correct shipping fee. We cannot and will not entertain requests for refund of our delivery fee.
LIMITATION OF LIABILITY
We shall not be liable for any loss, expense, cost, or damage arising out arising directly or indirectly out of or in connection with the delay beyond the estimated time or date of delivery, availability of product/s at any given time, force majeure, and any circumstances beyond our control, and over which we could not have avoided even with the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by customers or third parties. In any event, our liability for any given transaction shall not exceed the total price charged for the relevant Products.
For any Product ordered from us, you must strictly follow the Handling and Preparation guidelines contained in this Site. We will not be liable for any event that may arise as a result/consequence of your failure to strictly observe the said guidelines.